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Jo Long Consulting

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customer retention

Image of a special sauce

June 26, 2020

What’s Your ‘Special Sauce’?

It took me a few years to realise what my particular skill is.And a few more to work out how to incorporate it into my own business. It's always been

Category iconUncategorized Tag iconbusiness growth,  business strategy,  business tips,  customer retention,  marketing,  marketing strategy,  marketing tips,  relationship management,  sales straegy,  sales tips,  salesgrowth,  SME growth,  SME marketing,  SME support

Image of a delivery courier

June 16, 2020

I Have to apologise…

to the courier picking up some items I needed to return. The store returns solution sounded so easy. Book a pickup slot online to suit & pass

Category iconUncategorized Tag iconbusiness growth,  business tips,  customer experience,  customer relationships,  customer retention,  cx,  marketing,  relationship management,  repeat purchase,  SME

Image showing a king on a chess board

June 10, 2020

Business Marketing 101 – Customer Experience is King

Business marketing activity 101 is to connect, communicate & be empathetic to your customers, new or existing. So you'd think large businesses

Category iconUncategorized Tag iconB2B,  B2C,  customer experience,  customer is king,  customer retention,  cx,  marketing,  marketing communications,  relationship building,  strategic relationships,  ux

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